FAQ

ORDERS/SHIPPING

When will I receive my items?

  •  Most of our items will ship within 2-5 business days (not including holidays) from one of our shipping partners
  • Custom necklace will ship within 5-7 business  days (not including holidays); during peak times it may take 9-12 business days
  • Please allow sufficient time for production and shipping
How do you ship your products?
  • The items are shipped via standard shipping (about 8 business days)
  • We currently ship only within USA
  • Shipping is FREE with orders over $50
  • Once your order is processed you will get an email with an update and a tracking number

 What if my package is late?

  • Unfortunately, we have no control over packages once they are shipped. In the event of a delayed delivery, consider enrolling in shipping updates on the tracking page. This action typically prompts a response from the post office, resulting in the prompt delivery of your package. Should the delivery extend beyond the next two business days, reaching out to your local post office with your tracking number may provide additional insights into its status

My package says it was "delivered"

  • Regrettably, we lack control over packages once they are shipped. If your tracking number indicates delivery but you haven't received the package, I recommend waiting an additional business day. Occasionally, postal workers may mistakenly mark a package as delivered and subsequently deliver it the following day
  • If your package still hasn't arrived, contact your local post office. They can verify the delivery location and provide information on where the package was left
  • Check with neighbors or household members may yield results, as someone might have taken the package without informing others.
  • Please note that refunds cannot be issued for missing packages, as this situation is beyond my control.

 Do you accept returns/exchanges/cancellations?

  • Refunds and exchanges are not available as our items are exclusively created for you upon order placement. Should you encounter any problems or have concerns, please contact us directly via support@trailpawprints.com — we are here to assist you
  • To ensure prompt delivery of your items, we initiate the printing process early. Cancellations are allowed within the first 2 hours of your purchase. Should you wish to cancel, please send an email to support@trailpawprints.com.

What kind of printing technique do you use?

  • We employ the top-tier direct-to-garment (DTG) process to print our products, ensuring the use of high-quality fabric-grade ink directly onto the garment. This technique seamlessly blends with fibers, enabling us to achieve a vintage-style appearance in many of our designs, resembling the feel of screen printing without the thick rubbery texture associated with vinyl

Do you provide gift messages?

  • Please note at this time we do not provide gift messages, wrapping, or notes. If you are directly shipping your package and wish to include a message, please consider sending a separate card to your recipient

    What if I receive a damaged product?

    • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please contact us at support@trailpawprints.com

    What type of payment do you accept?

    • We accept VISA, Mastercard, AMEX and Discover Credit Cards. You may also pay with PayPal. All prices are in US dollars
    • For your protection, we require that the billing telephone number and the billing address match the address that is on file with the credit card issuing bank
    • Taxes will apply to each order

    How much do you donate to One Tree Planted?

    • With each item you buy, we contribute $1 to One Tree Planted, planting one tree for every dollar donated

    Why should I care about planting trees?

    • Trees play a crucial role in maintaining environmental health by absorbing carbon dioxide and releasing oxygen, combating climate change, and improving air quality. They support biodiversity by providing habitats for various species and contribute to the preservation of ecosystems. The natural cooling effect of trees, providing shade and comfort, is not only beneficial for you but also for your fur baby
    • Trees aid in water conservation, prevent soil erosion, and create aesthetically pleasing green spaces that serve as recreational areas for both humans and dogs
    • Beyond the environmental impact, exposure to nature has been linked to improved mental and physical health
    • By supporting tree planting, you actively contribute to these essential ecological functions, creating a positive ripple effect that enhances the planet, enriches your surroundings, and fosters a healthier and happier environment for you and your pup!

     

      We are incredibly grateful for your support of our small business and for contributing to a greener tomorrow! If you have any questions that were not answered please contact us at support@trailpawprints.com


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